Show All Answers

1. What is the hardness and iron content of the water?

The city's water contains 17 grains per gallon of hardness, and trace amounts of iron (less than 0.01 mg/L).

2. Why do I have low water pressure or no water?

Be sure the valves on both side of the meter are fully open. Water softeners are the most common culprit for a reduction in water pressure. Push or turn the bypass lever on the water softener, then check the water pressure. Unplugging the unit from the electrical outlet has no effect on the water pressure. Aerators on faucets may need to be removed and flushed if zeolite from the softener was pumped into the household water system. A failing pressure-reducing valve (a bell-shaped object on the main water line by the water meter) may also cause reduced water pressure.

3. Why do I have a sewer odor inside my home?

Dry traps in the floor, sink, tub, or shower drains allow sewer gas into the home. Pour water into any drains that may not have been used for a few days. Check the roof vent to be sure it is not blocked.

4. Why is water splashing out of my toilet?

Air pressure during the cleaning of city sanitary sewer lines can travel up service lines and cause bubbling in toilets. Air should escape through the sanitary sewer roof vent instead. This could be an indication of a blockage in the vent.

5. What are the lawn watering restrictions?

From May 1 through September 30, the watering of lawns and landscaping is restricted to the hours before 11:00 am and after 6:00 pm.

6. Why do I have rusty or brownish water?

The flushing of hydrants near your home may cause mineral sediment in water mains to be temporarily stirred up. A high volume of water pumpage through water mains during summer months may also cause mineral sediment in lines to be temporarily stirred up.