Show All Answers

1. What is the franchise fee?

The franchise fee is set at 5% of the cable company’s gross revenues, as defined in the franchise agreement.

2. What is the PEG Fee?

Public, Educational, and Government (PEG) Access programming is supported by the PEG fee that is assessed to each cable subscriber. According to state law, these funds must be used only for the production of PEG Access programming.

3. What can the city or franchise authority do to prevent the cable company from raising rates?

The city does not have authority to regulate rates.

4. Why can’t the cable coordinator assist subscribers with complaints about cable modem internet service?

In 2003, the FCC made a declaratory ruling that reclassified internet over cable as an information, not video, service. As the city only has authority over cable video service, this decision removed jurisdiction over cable modems from the local franchise authority. In addition, the decision eliminated the payment of franchise fees for cable modem service. As the FCC now has jurisdiction over cable modem service, all complaints regarding this service should be addressed to the FCC.